Introduction:

Welcome to As Time Goes By London. These Terms and Conditions (“Terms”) govern your use of our website located at astimegoesbylondon.com. By accessing or using our Site, you agree to be bound by these Terms.

Cancellation Policy: 

Full refund up to 24 hours before the start of the Tour.Cancellations made after this period will not be refundedIf, in the unlikely event that As Time Goes By London has to cancel a tour, a full refund will be given. Participants will be notified and offered an alternative date or a refund.

Come Rain or Come Shine: (we walk in all weathers!)

As Time Goes By London Walks take place whatever the weather - We advise you to check the weather forecast on the day of your walk and to dress accordingly. This is England remember - we sometimes have four seasons in one day! Refunds will not be given if a customer decides to cancel because of the weather. We recommend wearing sensible shoes and suitable clothing.

Route and Itinerary Changes:

As Time Goes By London reserves the right to change or alter the published route and Itinerary of the guided walk at any time and for any reason, including but not limited to safety concerns, weather conditions, environmental factors, and other unforeseen circumstances.For example:  If there are building works at a certain stop, or road closures. As Time Goes By London checks the route before the walk to ensure the smoothest walk possible - your comfort and safety is something we really care about!However, roads can close due to unforeseen circumstances and we will adjust the route accordingly.

Photographs and video:

We will give you time for photos and videos along the route - but please do not video the guide during the walk. As Time Goes By London may ask to take photos of the group for marketing purposes but will always ask the customer first. If you do not wish to give your consent then we will respect this.

Punctuality and Latecomer Policy:

Start Time: All guided walks organized by As time Goes By London will start promptly at the designated time. Participants are required to arrive at the meeting point at least 10 minutes before the scheduled start Time. Tours start punctually and we cannot wait for latecomers. The guide’s phone and messages will be on silent once the walk starts.Refunds will not be given to people who miss the tour due to being late. You are responsible for getting to the start point on time. We always recommend checking if there are any possible delays on transport and to plan accordingly. 

Health and Safety:

You are responsible for your own safety during the Tour. Your guide will give you safety instructions and by agreeing to be part of an As Time Goes By London Tour, you are agreeing to comply and listen to the instructions given by the guide and to look after your own safety whilst walking with us.

Personal Responsibility:

You assume full responsibility for your actions and any risks associated with participating on this guided walk.

Children and parental Responsibility: Walks are suitable for children over the age of 10 as long as they are accompanied by their parent or legal guardian. The parent or legal guardian will take full responsibility for any child under the age of 18 in their care. The parent or guardian will be fully responsible for any child under their care and will give them due attention and supervision whilst out on the walk.

Personal Belongings: Care of personal belongings: Participants are solely responsible for the safety and security of their personal belongings during the guided walk. It is advised that you do ot bring any unnecessary valuables to the walk. As Time Goes By London is not  liable for any loss , theft, or damage to personal belongings.. Please look after your belongings and take care of them.

Insurance:

As Time Goes By London is covered by ITG insurance and City of London Guides Insurance.Customers are always recommended to buy their own Travel Insurance. Participants are encouraged to have their own personal health and accident insurance coverage. As Time Goes By London does not provide insurance  for participants and is not responsible for any medical expenses incurred as a result of participation in the walk.

Voluntary Participation: Participation in the guided walk is voluntary, and you assume all risks associated with the activity, including those arising from the actions or negligence from other participants, guide, or third parties.

Our promise to you:

As Time Goes By London will treat all customers with respect and dignity and we expect the same from our Customers. We reserve the right to exclude someone from a walk if their behaviour is deemed to be unacceptable and/or offensive to either the other customers or to the guide. Anyone whose behaviour is deemed to be unsafe and considered to be compromising safety on the walk will not be allowed to continue on the walk. As Time Goes By London reserves the right to refuse someone access to a particular walk if we deem behaviour to be offensive or a nuisance to others in the group.

Governing Law:

These Terms and Conditions and any disputes arising from all the above shall be governed by and construed in accordance with the laws of the United Kingdom.